Statement of Commitment to Accessibility
CULLITON is committed to providing customers with excellent service, including to customers with disabilities. Furthermore, CULLITON is committed to ensuring equal participation and access for people with disabilities in the workplace as employees or customers. We believe in the integration put forth by the Accessibility for Ontarians with Disabilities Act, 2005 and related legislation. We will achieve integration by maintaining compliance, removing and preventing barriers to accessibility, prioritizing meeting the needs of those with disabilities, and treating all people in a way that allows them to maintain their dignity and independence.
To provide excellent customer service to customers with disabilities, we are committed to training all CULLITON personnel in Ontario’s accessibility laws. All our employees and volunteers are trained in accessibility as it relates to their specific roles at CULLITON in addition to AODA-specific customer service training. More details are available in an accessible format, upon request. All goods, services, and facilities that are available to the public are governed by internal policies that ensure all customers, including those with disabilities, have equal access to and benefit from them. More details about CULLITON policies regarding assistive devices, service animals, and/or support persons are available in an accessible format, upon request.
CULLITON will communicate with individuals with disabilities in ways that best suit their personal disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication support. We will also continue to meet internationally recognized Web Content Accessibility Guidelines 2.0 Level AA website requirements, in accordance with Ontario’s accessibility laws.
We will continue to notify employees, potential hires, and the public that accommodation can be made during our recruitment and hiring process. We will continue to notify staff that support is available for those with disabilities and share our accommodation plan policy with them, which includes the creation of individualized emergency response plans on an as-needed basis.
CULLITON is committed to keeping accessibility as a forethought when planning any major renovations or new construction of its public spaces. We will work closely with our contractors to ensure that technical requirements are met, and accessible elements have a practical maintenance plan. CULLITON is committed to keeping customers and guests with disabilities safe and independent when visiting the CULLITON office.
Questions, Complaints, and Feedback
The goal of all CULLITON policies is to meet and surpass customer expectations while integrating accessibility, safety, and inclusion into our core business processes. All comments about the level of service we have provided, and our achievement of our goal, are welcome and appreciated.
Questions, complaints, or otherwise feedback regarding any of CULLITON’s services can be sent by e-mail, verbally by phone, or through a feedback form. Alternative accessible formats and/or communication support are available upon request. More information about our feedback process is available in accessible formats upon request.
If the person initiating the feedback wishes to be contacted, CULLITON will respond within ten (10) business days in their preferred format, if indicated.
Policy Development and Revision
We are committed to developing policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to any policy before considering the impact on people with disabilities. In addition, any policy of CULLITON that does not respect the dignity and independence of people with disabilities will be modified or removed.
Our Multi-Year Accessibility Plan will continue to be developed and revised to reflect changes in our workplace, in our community, in our customers, and our society. It, and any other AODA-based CULLITON policies, are available for public viewing. Accessible formats and/or communication support are available upon request.