Accessibility for Ontarians with Disabilities Act (AODA) Statement of Commitment to Accessibility CULLITON is committed to provide excellence in serving all customers including people with disabilities. CULLITON is committed to ensuring participation and equal access for people with disabilities. We are committed to treating all people in a way that allows them to maintain their dignity and independence. We believed in integration and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibilities and meeting our accessibility requirements under the Accessibility for Ontarians with Disabilities Act and Ontario’s accessibilities laws.

We are committed to train staff and volunteers in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relates to persons with disabilities. We train our employees and volunteers on accessibility as it relates to their specific roles at CULLITON. We will incorporate accessibility criteria and features when procuring or acquiring goods, service and public facilities. If it is not possible and practical to do so, we will provide an explanation upon request.

We will communicate with people with disabilities in ways that take into account their personal disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports. We will also meet internationally- recognized Web Content Accessibility Guidelines 2.0 Level A website requirements in accordance with Ontario’s accessibility laws.

We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring. We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees. Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.

Accessible Customer Service Policy - PDF

AODA Integrated Accessibility Standard - PDF

Feedback Process

The goal of CULLITON policy is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well these expectations are being met are welcome and appreciated.

Questions or feedback regarding the way CULLITON provides services to people with disabilities can be made by e-mail, verbally, or a feedback form. All feedback will be directed to CULLITON Safety, Coordinator at [email protected]. If the person initiating the feedback or complaint wishes to be contacted, CULLITON will respond within ten (10) business days either in writing, in person, by e-mail or by telephone acknowledging the receipt of feedback and outlining the action(s) to be taken.

Accessibility - Customer Feedback Form - PDF

Modifications to This or Other Policies

We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy of CULLITON that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Accessibility - Multi-Year Plan - PDF

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